FAQ
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How do I know what size to order?
Most of our items are one-size-fits-all. To help you as much as possible, we provide a general size chart on each product page, as well as detailed information on the model's measurements and the products worn. We remain at your disposal to provide you with all the necessary details and help you make your choice.
| SIZES | BUST CIRCUMFERENCE | WAIST CIRCUMFERENCE | HIP CIRCUMFERENCE | |
|---|---|---|---|---|
| 34 | XS | 79-82 | 61-65 | 86-89 |
| 36 | S | 83-86 | 66-70 | 90-93 |
| 38 | M | 87-90 | 71-75 | 94-97 |
| 40 | L | 91-94 | 76-80 | 98-101 |
| 42 | XL | 95-98 | 81-85 | 102-105 |
| 44 | XXL | 99-102 | 86-90 | 106-109 |
What are the delivery times for my orders?
Our orders are shipped daily, except on Sundays. Standard delivery times are 3 to 5 business days in mainland France. For international deliveries, please allow up to 14 business days.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link that will allow you to easily track the delivery of your package. Make sure that the email address used is the one associated with your payment method.
Find all the information to easily track your order on this page "Where is my order?"
What is your return policy?
You may return any unworn, original condition items within 14 days of receipt for a refund of the item only. See our "Return" tab for all steps in the process.
How do I make a return?
To make a return, please go directly to our returns page.
There you will find all the necessary information and the step-by-step procedure to follow.
To ensure prompt processing of your request, please adhere to the conditions and instructions indicated on this page.
How can I exchange an item?
To exchange an item, please return the original item for a refund and place a new order for the replacement item.
How can I use a promotional code on my order?
You can enter your promotional code in the field provided at checkout, before finalizing your order.
Are Ninon Plume products available in physical stores?
Ninon Plume is sold exclusively online on our official website to guarantee the best quality and most accessible prices.
What payment methods do you accept?
We accept several payment methods, including Visa, MasterCard, American Express credit cards, as well as PayPal and Apple Pay.
How can I contact customer service?
You can contact us by email at sav@ninonplume.fr, or via our contact form on the website. We commit to responding to all inquiries within 48 hours.